Privacy Policy

1. Introduction

Whats_Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered WhatsApp business automation platform and related services.

Our Services Include:

• Auto WhatsApp Marketing: Automated WhatsApp messaging after calls
• Auto Dialer Mobile App: Bulk calling and automated dialing
• Call Logs & Lead Management: Call tracking and CRM functionality
• Smart Customer Reminders: Automated appointment and follow-up reminders
• Digital Catalogue Builder: AI-powered digital catalog creation
• Google Review Collection: Automated review management system
• Selfie & Location Attendance: Employee attendance with GPS verification
• Personal Reminder: Personal task and appointment management
• Field Team Tracking: Real-time field team monitoring
• Official WhatsApp API: Enterprise WhatsApp messaging (Premium)
• File Manager For CA: Document management for chartered accountants (Premium)

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, phone number, business details
• Contact Data: Customer phone numbers, WhatsApp contacts, call logs
• Location Data: GPS coordinates for attendance and field tracking features
• Biometric Data: Selfie photos for attendance verification (encrypted and secured)
• Communication Content: WhatsApp messages, call recordings (where legally permitted)
• Business Data: Product catalogs, customer reviews, appointment schedules
• Payment Information: Billing details, transaction history

2.2 Technical Information

• Device information (Android device details, IMEI, SIM information)
• App usage data and analytics
• Log files and error reports
• Network information and IP addresses
• Performance metrics and system diagnostics

2.3 Third-Party Integrations

• WhatsApp Business API data
• Google My Business review data
• CRM integration data
• Calendar and scheduling platform data

3. How We Use Your Information

3.1 Service Provision

• Provide and maintain our automation services
• Process and send automated WhatsApp messages
• Manage call logs and lead tracking
• Facilitate attendance tracking and field team monitoring
• Generate digital catalogs and manage reviews
• Send appointment reminders and notifications

3.2 Business Operations

• Process payments and manage subscriptions
• Provide customer support and technical assistance
• Improve and optimize our services
• Develop new features and functionality
• Conduct analytics and performance monitoring

3.3 Legal and Compliance

• Comply with legal obligations and regulations
• Protect against fraud and security threats
• Enforce our terms of service
• Respond to legal requests and court orders

4. Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Authorized Sharing

• Service Providers: WhatsApp Business API, cloud hosting providers, payment processors
• Business Partners: Integration partners for CRM, calendar, and review platforms
• Legal Requirements: When required by law or court order
• Business Transfers: In case of merger, acquisition, or asset sale
• Consent: When you explicitly authorize sharing

4.3 Data Processing Locations

Your data may be processed in India and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

5. Data Security

5.1 Security Measures

• End-to-end encryption for sensitive communications
• Secure data centers with 24/7 monitoring
• Regular security audits and penetration testing
• Multi-factor authentication for admin access
• Encrypted data storage and transmission
• Regular backup and disaster recovery procedures

5.2 Access Controls

• Role-based access control for team members
• Audit logs for all data access and modifications
• Regular access reviews and permission updates
• Secure API authentication and authorization

6. Data Retention

6.1 Retention Periods

• Active Accounts: Data retained while account is active
• Inactive Accounts: Data retained for 12 months after last activity
• Call Logs: Retained for 24 months for analytics and compliance
• WhatsApp Messages: Retained for 12 months or as required by law
• Attendance Records: Retained for 36 months for employment compliance
• Financial Records: Retained for 7 years as required by Indian law

6.2 Data Deletion

Upon account termination or data deletion request, we will securely delete your personal information within 30 days, except where retention is required by law.

7. Your Rights and Choices

7.1 Access and Control

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request export of your data in a standard format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

7.2 Communication Preferences

• Opt-out of marketing communications
• Control notification settings
• Manage automated message preferences
• Update contact preferences

7.3 Free Trial Rights

During your 3-day free trial period, you have the right to:

• Cancel at any time without charge
• Request immediate data deletion
• Export your trial data
• Receive full refund if charged incorrectly

8. Cookies and Tracking

8.1 Types of Cookies

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

8.2 Cookie Management

You can control cookies through your browser settings. Disabling certain cookies may affect functionality.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. International Transfers

We may transfer your information to countries outside India. When we do, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Email notification to registered users
• In-app notifications
• Website banner announcements
• WhatsApp message notifications

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Compliance and Certifications

Whats_Pro complies with applicable data protection laws including:

• Information Technology Act, 2000 (India)
• Personal Data Protection Bill (India)
• WhatsApp Business API Terms of Service
• Google My Business API Terms
• Industry security standards (ISO 27001 practices)

14. Effective Date

This Privacy Policy is effective as of January 2025 and applies to all users of Whats_Pro services.